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Red Cross emergency communications services keep military personnel in touch with their families following the death or serious illness of an immediate family member, the birth of a service member's child or grandchild or when a family faces other emergencies.
Where ever their military service takes them, he or she knows that the Red Cross will deliver notification in times of an emergency at home. Even if the service member receives an e-mail or phone call from home, Red Cross-verified information assists commanding officers with making a decision regarding emergency leave. Without this verification, the service member may not be able to come home during a family crisis.
When a military family experiences a crisis, the American Red Cross is there to help. Twenty-four hours a day, 365 days a year, the Red Cross relays urgent messages containing accurate, factual, complete and verified descriptions of the emergency to service members stationed anywhere in the world, including on ships at sea and at embassies and remote locations.
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How to Contact the Red Cross for Assistance
Active duty service members stationed in the United States, and their immediate family members, can call the Service to the Armed Forces Center for help 24 hours a day, seven days a week, 365 days a year at 877-272-7337 (toll-free).
When calling the Red Cross to send an emergency message to a family member, please have the following information ready:
-Service Member's Full Name
-Rank/Rating
-Branch of Service
-Social Security Number
-Military Address Where Deployed
-Military Unit
-Date of Birth
-Service Member's Telephone Numbers
Call overseas base or installation operators or the Red Cross office at your location if you are:
- Active-duty service members and family members residing with them or
- Department of Defense civilians stationed overseas and family members residing with them
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